Our 2014 Press Release

 

 

CONSULTING FIRM A NECESSARY ASSET TO BUILDERS

DF Consultants becoming top dog in the new home construction industry

 Toronto, ON – May 1, 2014 –   Since their April 2011 launch, DF Consultants continues to grow, and is fast becoming the most sought after company to conduct Pre Delivery and Quality Control Inspections by builders across the GTA.

Builders have experienced first hand that our services are second to none, and that our prices are the lowest in the industry, without compromising on quality or integrity”, says Darlene Freeman, Founder and President of DF Consultants.

Freeman’s vision for DF Consultants is based on her findings of a need in the construction industry to save builders from hiring their own full time staff to conduct PDIs.  “When a builder works with DF Consultants, there are no medical benefits needed, no time spent training staff, no full time salaries and no hourly wages.  What they do get is a company on board for the duration of PDIs with extensive experience in customer care, in the new home construction industry.” says Freeman.

It is clear that DF Consultants has made a positive impact in the New Home Construction Industry, apparent in their partnerships and relationships with top builders in the Greater Toronto Area, and her well-respected relationship with Tarion Warranty Corporation.

 About DF Consultants

Darlene Freeman and her team at DF Consultants boast over 15 years of experience in the new home construction industry. As professionals in After Sales Service in high-rise and single family homes, DF Consultants understands the importance of a good builder/purchaser relationship and achieves this by improving purchaser’s understanding of the After Sales Service procedures.  The result is positive communication with the builder and a unique and valuable service that is not offered anywhere else.  For more information please visit www.dfconsultants.ca

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Customer Care and the New Home Builder

I know that my famous last words are “Customer Service is the face of the company”, and I use that phrase whenever I see builders forgetting that fact.  I would have to say that most builders understand that customer care is key when it comes to dealing with their purchasers/homeowners, and that they depend on their Customer Service department to ensure quality assistance.  This just makes sense.  Who do the purchasers deal with after they have purchased their new homes?  Customer Service.  Who is responsible to make sure that deficiencies are completed in a timely manner, (and there are deficiencies no matter how trivial)?  Customer Service. Who is always available to answer questions, clarify procedures and just be there for support?  Customer Service.  That is why a savvy builder will put together the best team possible to represent their company. 

It is human nature that people talk about their experiences, and a new homeowner is no different.  They will either give kudos to their builder for a job well done, and enthusiastically recommend them to anyone who is looking for a new home. Or,  they will shout from the roof tops to stay away from a builder.  Homeowners are the builder’s bread and butter, and they want their homeowners to sing their praises, so naturally the best way to have them do that is to give them a quality product and exceptional customer care.  

I have written about this before, but with the BILD awards just behind us, it reminds me that many builders can reach their goals of excellence by including outstanding customer service.  Customer Care and the New Home Builder go hand in hand, it truly is a no brainer.

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Press Release 2013

FOR IMMEDIATE RELEASE

CONSULTING FIRM A NECESSARY ASSET TO BUILDERS
Builders are recognizing the advantage of having DF Consultants on their team

Toronto, ON – January 7, 2013 – Since their July 2012 launch, DF Consultants has grown relationships with builders who are looking for services to conduct Pre Delivery Inspections to help save on costs of adding to a full time staff.

David Mach, Manager of Customer Care at Onni Group, is enthusiastic about using DF Consultants. His knowledge of Darlene Freeman’s, Founder and President of DF Consultants, expertise in the new home construction industry was his motivation to begin forging their partnership. Mach’s goal is to ensure that Onni Group has the best team to welcome their purchasers into their new luxury condominiums in downtown Toronto.

“Working with David at Onni Group is a pleasure” says Freeman. Customer care is our priority so we both understand what purchasers need and want. DF Consultants has fit right in comfortably with the Onni Group”.

Freeman’s vision for DF Consultants is based on her findings of a need in the construction industry to save builders from hiring their own full time staff to conduct PDIs.

“When a builder works with DF Consultants, there are no medical benefits needed, no time spent training staff, no full time salaries. What they do get is a company on board for the duration of PDIs with over 15 years experience in customer care in the new home construction industry” says Freeman.

“It has been a pleasure to work alongside DF Consultants,” says Matthew Slutsky, President and Co-founder BuzzBuzzHome. “Via their online dialogue (from Twitter to guest-blogging) DF Consultants has demonstrated a deep knowledge of the New Home After Sales Service procedures ensuring that new home purchasers are well informed, and understand what to expect before and after closing”.

It is clear that DF Consultants made a positive impact in the New Home Construction Industry, apparent in their partnerships and relationships with top builders in the Greater Toronto Area.

About DF Consultants

Darlene Freeman and her team at DF Consultants boast 15 years of experience in the new home construction industry. As professionals in After Sales Service in high-rise and single family homes, DF Consultants understands the importance of a good builder/purchaser relationship and achieves this by improving purchaser knowledge. The result is positive communication with the builder and a unique and valuable service that is not offered anywhere else. Look for Darlene Freeman’s column Buyers Forum in the Homes Extra section of the Toronto Sun newspaper. For more information please visit http://www.dfconsultants.ca.

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The Best Is Yet To Come or Building A Success Story

The best is yet to come

“The best is yet to come”, is a saying that I believe should be the mantra of everyone who is in business. They are words of encouragement, they are words to continue to strive for your sucessess.

The best is yet to come means that with hard work, positive attitude, and integrity we can achieve anything. In my business, teaching homeowners how to have a successful and stress free home buying experience snowballs into a strong and on going relationship with their builders. In my business, working with builders conducting Quality Control inspections and Pre Delivery Inspections (PDI’s) while saving them money, builds a strong and lasting relationship between us. This doesn’t happen over night. It takes hard work and endurance. It takes time to build trust to then work as a team for the betterment and satisfaction of the people who buy a new build.

The best is yet to come is something to aspire to. It helps to guide us to ensure that we continue to work hard to build positive relationships with our clients who trust us to do what is best for THEM.

The best is yet to come. I believe in this saying, and we at DF Consultants use it to help us stay focused, to help us stay grounded and to help us work that much harder so that we can be the company that builders depend on for now and in the future because, the best IS yet to come.

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The Best Is Yet To Come

The best is yet to come.  This is a saying that gives hope even when you think it is hopeless, it says that the future looks bright even when you can’t get passed the here and now, it says don’t give up even when you don’t have the strength to continue.

I like this saying.  It helps to encourage you to believe that there really is light at the end of a dark and scary tunnel.  I helps to push you to move forward to continue to strive for that which makes you happy and content.  

We need positive thoughts, or moving forward is completely impossible.  We need to work hard to achieve our successes in both our personal life and in business. 

The best is yet to come is sometimes hard – no, impossible to believe.  It’s just one small step at a time, one foot foward then the other.  I know that there is a loving, special, invisible force pushing and encouraging me to move forward, even through the tears and the heartbreak.  A force who knows me and understands that it takes time and patience.  Times for tears and times for laughter.  A time when the laughter will outweigh the tears.

The best is yet to come, I have to believe that.

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Press Release

Here is an advanced look at our 2nd Press Release that is going out next week. We are proud of our ability to build solid relationships with builders and to be of continual service to them.

FOR IMMEDIATE RELEASE

CONSULTING FIRM A NECESSARY ASSET TO BUILDERS
Builders are recognizing the advantage of having DF Consultants on their team

Toronto, ON – January 7, 2013 – Since their July 2012 launch, DF Consultants has grown relationships with builders who are looking for services to conduct Pre Delivery Inspections to help save on costs of adding to a full time staff.

David Mach, Manager of Customer Care at Onni Group, is enthusiastic about using DF Consultants. His knowledge of Darlene Freeman’s, Founder and President of DF Consultants, expertise in the new home construction industry was his motivation to begin forging their partnership. Mach’s goal is to ensure that Onni Group has the best team to welcome their purchasers into their new luxury condominiums in downtown Toronto.

“Working with David at Onni Group is a pleasure” says Freeman. Customer care is our priority so we both understand what purchasers need and want. DF Consultants has fit right in comfortably with the Onni Group”.

Freeman’s vision for DF Consultants is based on her findings of a need in the construction industry to save builders from hiring their own full time staff to conduct PDIs.

“When a builder works with DF Consultants, there are no medical benefits needed, no time spent training staff, no full time salaries. What they do get is a company on board for the duration of PDIs with over 15 years experience in customer care in the new home construction industry” says Freeman.

It is clear that DF Consultants made a positive impact in the New Home Construction Industry, apparent in their partnerships and relationships with top builders in the Greater Toronto Area.

About DF Consultants
Darlene Freeman and her team at DF Consultants boast over 15 years of experience in the new home construction industry. As professionals in After Sales Service in high-rise and single family homes, DF Consultants understands the importance of a good builder/purchaser relationship and achieves this by improving purchaser knowledge. The result is positive communication with the builder and a unique and valuable service that is not offered anywhere else. Look for Darlene Freeman’s column Buyers Forum in the Homes Extra section of the Toronto Sun newspaper. For more information please visit http://www.dfconsultants.ca. or contact Jeremy Carson, Vice President, Consultant, 905-237-3363, jeremy_dfconsultants@live.ca

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The Housing Market Is Getting Calmer

The housing market seems to have calmed down.  Houses and condos are still selling, and selling well, but multiple offers are on the decline.  So, what does that mean?  It means you may be able to go out and buy that house or condo of your dreams without having to deal with a bidding war.

A few words of advice.  If you are looking for a resale, before finalizing the deal, make sure you have a home inspection.  If you are buying a new build, make sure you understand the process and procedures.

I always say, and will say it again, A Savvy Purchaser Becomes A Happy Homeowner!  If you understand the buying process you are less likely to have any unforseen surprises and much less stress.

Happy house or condo hunting!

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