A Happy Outcome.

It’s a nice feeling when you can ease someones anxiety, and that is what I was able to do today.  I received a call from a frantic homeowner who had some items on her 30 Day Form that had not been addressed.  The time had passed for her to request a conciliation from Tarion, and she believed that she had no other recourse.

I explained that she did indeed have another chance to report the deficiencies at her year end anniversary.  I also explained that she should call her builder to discuss – not argue – this as well.  A reputable builder will still honour the items from the PDI and 30 Day Form even though the Tarion deadline had passed.  All builders want their homeowners to be happy.  It’s in their best interest to do so. The homeowner felt so much better, and agreed to take my advise regarding calling her builder.

This incident is why I continually stress that all purchasers need to be educated in the new home buying industry for their own peace of mind.

About dfconsultants

I have worked in the new home construction industry for 15 years as a Customer Care Manager. I identified a need in customer service which was not being addressed so I decided to start my own company and founded DF Consultants. We educate new home buyers in the After Sales Service process and procedures. Builders have also recognized the advantage of having DF Consultants on their team, so we work with them doing Quality Assurance Inspections (Pre-PDI's), right through to conducting professional PDI's with their purchasers. Our mission is to change the dynamics in the new home construction industry, to improve communcation between builders and their homeowners creating a strong and lasting relationship.
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