Renovation Shows Influencing New Home Buyers.

Yesterday I met with new clients, a young couple who are first time home buyers.  Typically they were very nervous about their new house.  They were concerned that their foundation wasn’t stable, or that the joists were not thick enough.  When I asked why they had these kinds of concerns, they told me that they watch Holmes on Homes.  I explained that these types of shows are usually dealing with older homes, or with renovations that were done by “fly-by-night” companies.  I explained that builders have construction guidelines and codes that they must follow, and that the city comes to inspect each home throughout every phase.  This means that they inspect foundation, framing, plumbing, electrical, etc,. and must pass each inspection before the builder can continue.

Watching renovation shows are very entertaining because it is great to see the transformation from disaster to a beautiful finished product.  But, that is all it is, ENTERTAINMENT.   Builders are in the business to produce a good, reliable and stable product. If a homeowner finds any warranted deficiencies or if they have any questions, the builder will stand behind their product and make any repairs necessary as well as answer homeowner questions.

Television shows can sometimes be helpful, but do not base your house on the houses and problems that they deal with on these shows.  I explained to my clients that their builder will do what they need to do to keep them happy.  I told them that when they attend the PDI, just to make sure that they inspect the “expensive” items like counters, cabinets, flooring, bath tubs, things that could end up costing them money if they miss a deficiency.

By the time our consultation was over, my clients felt much more comfortable, and ready to face the PDI as well as new home ownership.  I also gave them my best advice, which I have said over and over again, be as nice and respectful as you can with your builder, and they will respond in kind.  This makes for a much more pleasant and happy journey.

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About dfconsultants

I have worked in the new home construction industry for 15 years as a Customer Care Manager. I identified a need in customer service which was not being addressed so I decided to start my own company and founded DF Consultants. We educate new home buyers in the After Sales Service process and procedures. Builders have also recognized the advantage of having DF Consultants on their team, so we work with them doing Quality Assurance Inspections (Pre-PDI's), right through to conducting professional PDI's with their purchasers. Our mission is to change the dynamics in the new home construction industry, to improve communcation between builders and their homeowners creating a strong and lasting relationship.
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