Communication is the Key

I received a call from a new client who purchased a resale home that was still under warranty with Tarion Warranty Corporation.  They contacted me because they couldn’t understand why the builder was not completing the outstanding deficiencies in their home. They wanted to know what options that they had.

My first question to them was,” did you call or email the builder to let them know all of your contact information”?  They confirmed that they had not.  They thought that the builder would just be coming to do the work no matter who lived in the house.  This is not an uncommon scenario.  Many people who buy a new resale home that is still under warranty, don’t realize that it is important to let the builder know how to get in touch with them.  Although it is the builders responsibility to get the work done, it does make the situation a whole lot easier if the builder has the new contact information.

Secondly, I advised them that they had the option of filling out the Tarion Year End Form to report all of the outstanding deficiencies from the PDI and the 30 Day Form along with any other items that they may have noticed.  I also told them to contact their builder to let them know that they were the new homeowners so that they could arrange to begin getting the work completed.

Many people who buy a new home that is still under warranty don’t know what their options are, that is why I stress that new home buyers need to get educated in the new home buying process.  The responsibility to complete any outstanding deficiencies in the home lies with the builder, however; my advice to everyone is to stay on top of things.  If you see that work is not getting done in a timely manner, contact your builder.  Don’t wait until you become angry or stressed out to take action.  Communication is the key to getting deficiencies completed and to maintaining a positive relationship with your builder.

Remember, you can email me your questions regarding your new home to  and they may be published in my column in the Toronto Sun along with my answer.  Your questions could help others who have just purchased a new home from a builder.  Keep those questions coming.


About dfconsultants

I have worked in the new home construction industry for 15 years as a Customer Care Manager. I identified a need in customer service which was not being addressed so I decided to start my own company and founded DF Consultants. We educate new home buyers in the After Sales Service process and procedures. Builders have also recognized the advantage of having DF Consultants on their team, so we work with them doing Quality Assurance Inspections (Pre-PDI's), right through to conducting professional PDI's with their purchasers. Our mission is to change the dynamics in the new home construction industry, to improve communcation between builders and their homeowners creating a strong and lasting relationship.
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2 Responses to Communication is the Key

  1. Jconowitch says:

    Great advise once again! Keep passing it along and helping us all to learn the right ways to get something done!

  2. Thanks so much. I appreciate your kind words, and I hope that my blog is helpful to everyone who has purchased a new home from a builder.

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