Tag Archives: homeowners

Customer Care and the New Home Builder

I know that my famous last words are “Customer Service is the face of the company”, and I use that phrase whenever I see builders forgetting that fact.  I would have to say that most builders understand that customer care … Continue reading

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Be A Savvy Home Buyer.

I have met so many people who have purchased new houses or condos from builders, and have confided in me that they really don’t know what to expect after they have moved in.  They don’t understand what Tarion is all about, … Continue reading

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Enjoy Being A New Home Owner

I always say, and I stand behind my words, “a savvy purchaser becomes a happy homeowner”.  Although it is very exciting to buy a new house or condo, especially for the first time buyer, if you do not understand the process, … Continue reading

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Builders Need A Great Customer Service Team

What I don’t understand is why some builders don’t understand the words “Customer Service”?  Why do builders have a Customer Service Department if they do not really service their customers? Oh believe me when I say that I know exactly … Continue reading

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Homeowners Need To Schmooze And Network

  One of the most common problems that homeowners, who have purchased a house or condo from a builder, complain about is Customer Service.  They say that the builder is not addressing deficiencies in a timely manner, and that this … Continue reading

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Exterior Home Maintenance or Pride of Ownership

When you buy a house, there are year round exterior responsibilities that comes with it.  When it snows and all the sidewalks are totally covered, it is the homeowners responsibility to make sure that sidewalks and the bottom of the … Continue reading

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Can You Keep Your Cool With Your Builder?

I had clients who couldn’t understand why they weren’t getting along with their builder.  During our consultation I asked them to give me a completely honest account of the situation.  They explained that they were upset because they had a … Continue reading

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